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WbizTool

Shopify order notifications on WhatsApp

Install the WbizTool app in your Shopify store and your customers get a WhatsApp message when they order and when their order ships, sent from your own WhatsApp number. You and your team can also get an alert for every new order.

Start freeGet the Shopify app

Free trial: 50 messages in any 30 days, no card.

How it works

  1. Install the app

    Install WbizTool from the Shopify App Store, or click Add a store on the Shopify page in WbizTool and enter your .myshopify.com address.

  2. Connect your WhatsApp number

    Scan a QR code with WhatsApp on your phone, or use a pairing code. You can do it in the WbizTool dashboard or inside the app in Shopify.

  3. Turn on the messages you want

    All three are off until you turn them on: click Edit and switch on Send this message for the confirmation and the shipping update. The new order alert is on as soon as you save a number.

  4. Write the text

    Edit the message and click a variable such as {{ customer_name }} or {{ order_number }} to add it. The preview shows it for an example order.

  5. Test with your own order

    In your Shopify admin, create an order with your own WhatsApp number as the customer's phone, then check WhatsApp and Reports.

What you can do

  • Order confirmation

    Sent to the customer once per order, when it's placed – including orders you create yourself in the Shopify admin.

  • Shipping update

    Sent once per order when the whole order is fulfilled, with the tracking link of the latest fulfilment in {{ order_status_url }}.

  • New order alert

    A message to up to 20 numbers you choose, such as yours and your team's, each time an order is placed.

  • Order details in the message

    Use {{ customer_name }}, {{ order_number }}, {{ current_total_price }}, {{ shop_name }}, {{ shop_url }} and {{ order_status_url }}.

  • Choose the sending number

    Send from one of your connected numbers, or Any connected number. The shipping update goes out from the same number as the confirmation.

  • Edit inside Shopify

    Open Apps → WbizTool in your Shopify admin to turn messages on or off and edit their text without leaving Shopify.

Example messages

  • Hi Emma, thanks for your order #1042 of $49.00 at Maple Candle Co. We'll message you here when it ships.
  • Hi Emma, your order #1042 has been shipped. You can track it here: https://example.com/track/1042
  • Hi, New order #1043 has been placed at maple-candle-co.myshopify.com.

Good to know

  • The app works on every WbizTool plan, including the free trial. Each customer message and alert counts as a normal message: one of the free trial's 50, or unlimited on a paid plan under fair use (up to 1,000 a day per number).
  • On the free plan, orders that arrive when the workspace has no messages left get no messages, not even later.
  • Customer messages need a phone number on the order, so require one at checkout. A number without a country code gets the one of the order's country.
  • Write Shopify variables exactly as shown, with one space inside the braces, such as {{ customer_name }}. Save refuses any other form.
  • The shipping update goes out only when the whole order is fulfilled; partial fulfilments don't send it. Each order gets at most one confirmation and one shipping update.
  • WbizTool sends from your own WhatsApp number, so WhatsApp's own rules apply: message people who expect to hear from you, such as your customers and leads.

Questions

Which Shopify events send a WhatsApp message?
Two: an order being placed (the order confirmation to the customer and the new order alert to your numbers) and the whole order being fulfilled (the shipping update).
Does it work on the free trial?
Yes. The free trial gives 50 messages in any 30 days with 1 WhatsApp number and no card. For more, a paid plan sends unlimited messages under fair use.
Which phone number does the customer message go to?
The first phone number on the order: the order's phone, else the customer's, then the shipping address phone, then the billing address phone. Orders without one get no customer messages.
Can my team get a WhatsApp alert for new orders?
Yes. Add up to 20 numbers with their country code to the New order alert. It's on while at least one number is saved.
What happens if my WhatsApp number disconnects?
Messages already queued go out once you reconnect it. If no number in the workspace is connected when an order arrives, that order's messages are skipped and Owners and Editors get an alert.
What happens if I uninstall the app?
Nothing more is sent. Install it again to start again; within 48 hours nothing is erased. After 48 hours WbizTool deletes the store's orders and the alert's numbers, and keeps your message texts and settings.

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